Control Room Operator

Security Control Room Operator

It is an exciting time for ACESGroup as we continue to expand our team, searching for unique individuals with a passion to perform and motivation to explore opportunities in rewarding roles, supported by training and career development.

We are currently seeking several motivated people for Control Room Operator (CRO) positions at a high profile corporate location in the Sydney CBD. CRO’s report directly to Site Security Managers, whilst liaising with client representatives, stakeholders and emergency services. As a CRO you will be required to multitask a high volume of requests and manage multiple security scenarios in real time.

Our busy control rooms operate 24 hours, seven days per week and are located close to public transport hubs. A minimum twelve months CRO specific experience is essential for this role.

Key Responsibilities

  • Communicate effectively via radio, phone and email
  • Effectively use computer systems for CCTV monitoring, access control and operational reports
  • Multitask and prioritise workloads to meet operational requirements
  • Ensure operational duties are completed effectively, on time and according to operation requirements.
  • Complete End of Shift reports, incident reports and other operational reports.

 About ACES Group

ACESGroup has over 30 years’ experience in end-to-end venue and event management, with safety, security, customer service and professionalism at the forefront of everything we do. We lead innovation in service delivery and offer cutting edge hybrid solutions within emerging technologies including robotics, dynamic real-time crowd measurement and AI assisted threat level assessment.

At ACESGroup we believe every employee has the right to be invested with good leadership, a competitive salary and career development opportunities. We pride ourselves on empowering our employees and supporting them to be the best they can be. We are passionate about people and their lifestyle and we strive to make them feel a strong sense of ownership in our venues.

 Apply today or call (02) 9699 7711 for more information.

 Essential Criteria

  • Security License (NSW 1AC)
  • Responsible Service of Alcohol (RSA)
  • First Aid certificate
  • Work rights supporting permanent full time employment
  • Availability to work rotating day and night 12 hour shifts
  • Intermediate MS Office Word, Excel and Outlook application skills
  • Experience working with CCTV
  • Fire indicator panel and access control systems (well regarded, but not essential).

Apply today or call (02) 9699 7711 for more information.

ACESGroup is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.

All applicants will be required to successfully complete ACESGroup standard recruitment procedures which include an interview process and reference checking before employment can commence.

ABN: 16 002 990 794 | ACN: 002 990 794 | RTO: 90024 | M/L: 404776913


Please ensure you have read the requirements of this role.

All applicants will be required to successfully complete ACES standard recruitment procedures which include an interview and reference checking prior to employment