Guest Relations and Customer Service

Guest Relations

ACES Group integrated staffing solutions deliver positive experiences for your stakeholders. As part of our personnel services we can supply a concierge, receptionist or corporate host to welcome guests and provide information services. These services can be utilised on a part-time, full-time or one-off basis at your corporate headquarters, venue or next event. Our success is our people, their professionalism, dedication to customer service and cultural fit with you. Our staff are welcoming, approachable, flexible, efficient, professional and cost effective.

Visitor Information Services

Welcoming people to places, informing and guiding their visitor experience and ensuring they are safe is what we do best. Our professional visitor services staff are welcoming approachable and effective in delivering great customer service whilst contributing to a positive experience for your visitors. All over Australia millions of people are enjoying their visitor experiences as a result of the contribution and interaction with our visitor information staff in a multitude of public places including parklands, sporting precincts, entertainment precincts and tourist destinations.

Event Administrators & Event Managers

ACES event managers and event administrators can oversee your event from conception through to completion. Renowned in the entertainment sector for the management of major international touring events, our event managers assist with everything from strategic planning to logistical support. Our attention to detail and organisational skills, combined with our event experience and safety culture will ensure your event is a success.

Site Managers

ACES provide Site Managers to oversee the logistics and administration of onsite operations before (bump-in), during and after (bump-out), your event. Our experienced Site Managers have worked on major international touring events and can ensure that your plans and schedules will be upheld in the safest and most efficient manner. This combination of organisational skills, event experience and safety culture will ensure your event is a success.

Cashiers

ACES have significant experience in cash handling and can provide experienced cashiers for events and venues. We have developed transparent accountability systems and our cash handling staff are familiar with and conform to standard cash handling procedures.

Ticket Attendants

Our ticket attendants have the experience to be on your front line. We consistently oversee electronic turnstiles, utilise hand held scanners or simply trip tickets. Our friendly ticketing staff will adopt your entry procedure as their own. Regardless of the size or scope of your event (theatre, concert, festival or large sporting event), we have the capability to provide ticketing staff to meet your requirements.

Ushers

No matter how diverse the seating plan or how intricate the directions, our ushers will be able to get your guests to their required destination. Provide your guests with the exceptional service they deserve by employing one of our ushers at your next event.

Licencees

If you’re running a licenced event then we can ensure you meet your legal obligations by providing a licencee for your premises. Our licencees will manage and monitor issues to ensure the safety of your workforce and patrons. Spotting trouble, refusing entry, monitoring crowds, managing bar staff and supervising RSA Marshalls.

RSA Marshals

We understand the whole of venue approach to the responsible service of alcohol. Our RSA Marshals assist in maintaining a safe and enjoyable experience for all patrons within your licensed venue. We provide RSA Marshalls that are experienced in the sale and supply of liquor and possess excellent communication skills. As a minimum, our RSA Marshalls possess the current NSW RSA Certification.

Bar Staff

ACES have significant experience in the Responsible Service of Alcohol and can provide qualified and experienced bar staff to service your licenced premises in a friendly and efficient manner. Our bar staff understand the importance of customer service and are familiar with large events and busy environments.

Car Park Attendants

Our Car park attendants are experienced in event traffic and pedestrian management operations. We understand that effective traffic management (access, parking and egress) is essential to successful event operations and the efficiency of vehicular access has a significant impact on patron event perceptions. We have deployed our car park attendants successfully for many large events, festivals and concerts and can tailor solutions to meet your requirements.

Labour Crew

ACES provide an integrated labour solutions for both events and venues. Our strength is staff with varying skills and experience, essential for the success of public events, concerts, festivals and corporate events. We have incomparable training and experience in minimising general and public safety risk exposure. Whether it’s rigging, lifting, driving or forklift operating our Labour Personnel have the skills and experience to get the job done safely and efficiently.

Risk and Safety Managers

Risk & Safety Managers

Our fully qualified and experienced risk and safety managers are able to provide specialty advice, guidance and safety management solutions to our clients through all aspects of their operation. Moving beyond the traditional roles and services of a field safety officer, a risk and safety manager is a board room expert, armed with contemporary information on legal compliance, WHS, Risk Management, Emergency Management and an understanding of the broader event landscape.

Risk & Safety Managers

Safety Officers

Our qualified Safety Officers are responsible for monitoring and assessing safety hazards or unsafe situations, and for developing measures to ensure risk control and safety for workers, stakeholders, patrons and the general public. The duties of our Safety Officers can be tailored to your requirements, but typically include responsibilities pertaining to policy development, safety inspections, safety monitoring and compliance with company policies, relevant safety regulations, standards and venue procedures.

Safety Officers

Emergency Wardens

Emergency and Fire Wardens

ACES group provide qualified Emergency Wardens and Fire Wardens to help organisations respond effectively to emergency situations or fire at a venue, event or workplace. Our Emergency Wardens are experienced and qualified to implement emergency procedures based on the practical assessment of hazards associated with an event or workplace and the possible consequences of a fire or other emergency situation. Underpinning everything our Emergency and Fire Wardens do is the safety of your workers, patrons, stakeholders and the preservation of life.

Emergency and Fire Wardens

Fire Wardens

Emergency and Fire Wardens

ACES group provide qualified Emergency Wardens and Fire Wardens to help organisations respond effectively to emergency situations or fire at a venue, event or workplace. Our Emergency Wardens are experienced and qualified to implement emergency procedures based on the practical assessment of hazards associated with an event or workplace and the possible consequences of a fire or other emergency situation. Underpinning everything our Emergency and Fire Wardens do is the safety of your workers, patrons, stakeholders and the preservation of life.

Emergency and Fire Wardens

Traffic Managers and Controllers

As an event specialist we have significant experience in the creation and deployment of traffic management duties. As a minimum, our traffic controllers possess the WorkCover OHS Induction for Construction OHS (WhiteCard), and the RTA Traffic Controller – Construction (Blue Card). We also have the personnel to plan and implement Traffic Management Plans for all event and venue operations.

Traffic Managers and Controllers